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What to Do if a Transaction has a “Pending" status?

Updated over 7 months ago

A “Pending” status means the transaction requires manual approval because it exceeds the withdrawal limit.
To Approve or Reject the Transaction:

  1. Log in to the merchant account as an Owner.

  2. Go to “Transactions”.

  3. Filter by status: "Pending".

  4. Locate the transaction.

  5. Click “Approve” or “Decline”.

Important:
Only Owner users can approve or reject transactions, and users who set the withdrawal limits cannot approve them.
This security measure ensures that multiple users are involved in high-value transactions.

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